1. ORDERS

HOW DO I PLACE AN ORDER ON www.jennybee.fr ?

Simply browse our online store, select your favorite items, add them to your cart, and proceed to checkout. You will receive a confirmation email once your order has been validated.

CAN I CHANGE OR CANCEL MY ORDER AFTER CONFIRMATION?

Unfortunately, once an order has been confirmed, it cannot be changed or canceled. Please make sure all details are correct before completing your purchase.

I DIDN’T RECEIVE MY CONFIRMATION EMAIL. WHAT SHOULD I DO?

Please check your spam/junk folder. If you still cannot find it, contact us at contact@jennybee.fr or via phone/WhatsApp at +33 7 82 68 79 52 providing your full name and email address.

2. Delivery

WHAT ARE YOUR DELIVERY OPTIONS?

We offer standard and express delivery within France and selected European countries. Delivery times vary from 2 to 7 business days, depending on the option chosen and your location. For worldwide shipping, costs vary by destination.

HOW CAN I TRACK MY ORDER?

Once your order has been shipped, you will receive an email with a tracking number. You can track your package directly on the carrier’s website.

DO YOU SHIP INTERNATIONALLY?

Yes, we ship worldwide. Shipping costs are the responsibility of the customer.

HOW DO I MAKE SURE I CHOOSE THE RIGHT SIZE?

Each product page includes a detailed size guide to help you find the perfect fit. If you’re between two sizes, we recommend choosing the larger size for more comfort.
Still unsure? Contact us at contact@jennybee.fr or via phone/WhatsApp at +33 7 82 68 79 52 and share your measurements — we’ll be happy to advise you.

3. RETURNS & REFUNDS

WHAT IS YOUR RETURN POLICY?

Please refer to our LEGAL NOTICES, TERMS OF USE and TERMS OF SALE for detailed information.

HOW DO I RETURN AN ITEM?

Contact us at contact@jennybee.fr with your order number and reason for return. We will provide you with instructions and a return form.

4. PRODUCTS & AVAILABILITY

AN ITEM I WANTED IS OUT OF STOCK. WILL IT BE RESTOCKED?

Some of our best-sellers are restocked. Follow us on social media to stay updated on restocks and new arrivals.

ARE YOUR PRODUCTS VEGAN OR CRUELTY-FREE?

Our items comply with current regulations. Please refer to the product descriptions for specific details.

5. PAYMENT & SECURITY

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept Visa, MasterCard, American Express, PayPal, and other secure payment methods available at checkout.

IS MY PAYMENT SECURE?

Yes, all transactions are encrypted and processed through secure payment platforms. Your personal information remains fully protected.

6. COLLECTIONS & COMMUNITY

DO YOU OFFER LIMITED EDITIONS OR EXCLUSIVE COLLECTIONS?

Yes! Jenny Bee regularly releases capsule collections, limited editions, and exclusive collaborations. These items are often available in very limited quantities, so follow us on social media to avoid missing out.

WHERE CAN I SHARE MY JENNY BEE LOOKS?

We love seeing you wear our creations — it’s a true honor!

Tag us on social media (links at the bottom of the page) with #JennybeeParis or mention us for a chance to be featured on our page.

DO YOU ORGANIZE PRIVATE SALES, PREVIEWS, WEDDINGS OR SPECIAL COLLABORATIONS?

Yes, we regularly host private sales and unique collaborations. For more information, contact us at contact@jennybee.fr or via phone/WhatsApp at +33 7 82 68 79 52.

7. My account

DO I NEED TO CREATE AN ACCOUNT TO PLACE AN ORDER?

No, you can order as a guest. However, creating an account allows you to track your orders, view your purchase history, and manage your personal information more easily.

I FORGOT MY PASSWORD. WHAT SHOULD I DO?

Click on “Forgot Password” on the login page and follow the instructions to reset it.

8. Customer Service

HOW CAN I CONTACT CUSTOMER SERVICE?

Email : contact@jennybee.fr
Phone & WhatsApp : +33 7 82 68 79 52
Opening hours: Tuesday to Saturday, 10:00 am – 8:00 pm (closed on Sundays & Mondays)

DO YOU HAVE A PHYSICAL STORE?

Yes, we do! Visit us at:
53 avenue Ledru-Rollin, 75012 Paris, France
Opening hours: Tuesday to Saturday, 10:00 am – 8:00 pm (closed on Sundays & Mondays)