{"id":347,"date":"2016-08-23T06:44:55","date_gmt":"2016-08-23T06:44:55","guid":{"rendered":"http:\/\/demo.uix.store\/sober\/?page_id=347"},"modified":"2025-08-23T01:18:42","modified_gmt":"2025-08-22T23:18:42","slug":"faqs","status":"publish","type":"page","link":"https:\/\/jennybee.fr\/en\/faqs\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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1. ORDERS<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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HOW DO I PLACE AN ORDER ON www.jennybee.fr<\/a> ?<\/strong><\/h5>

Simply browse our online store, select your favorite items, add them to your cart, and proceed to checkout. You will receive a confirmation email once your order has been validated.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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CAN I CHANGE OR CANCEL MY ORDER AFTER CONFIRMATION?<\/strong><\/h5>

Unfortunately, once an order has been confirmed, it cannot be changed or canceled. Please make sure all details are correct before completing your purchase.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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I DIDN\u2019T RECEIVE MY CONFIRMATION EMAIL. WHAT SHOULD I DO?<\/strong><\/h5>

Please check your spam\/junk folder. If you still cannot find it, contact us at contact@jennybee.fr<\/a><\/strong> or via phone\/WhatsApp at +33 7 82 68 79 52<\/strong> providing your full name and email address.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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2. Delivery
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WHAT ARE YOUR DELIVERY OPTIONS?<\/strong><\/h5>

We offer standard and express delivery within France and selected European countries. Delivery times vary from 2 to 7 business days, depending on the option chosen and your location. For worldwide shipping, costs vary by destination.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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HOW CAN I TRACK MY ORDER?<\/strong><\/h5>

Once your order has been shipped, you will receive an email with a tracking number. You can track your package directly on the carrier\u2019s website.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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DO YOU SHIP INTERNATIONALLY?<\/strong><\/h5>

Yes, we ship worldwide. Shipping costs are the responsibility of the customer.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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HOW DO I MAKE SURE I CHOOSE THE RIGHT SIZE?<\/strong><\/h5>

Each product page includes a detailed size guide to help you find the perfect fit. If you\u2019re between two sizes, we recommend choosing the larger size for more comfort.
Still unsure? Contact us at contact@jennybee.fr<\/a><\/strong> or via phone\/WhatsApp at +33 7 82 68 79 52<\/strong> and share your measurements \u2014 we\u2019ll be happy to advise you.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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3. RETURNS & REFUNDS
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WHAT IS YOUR RETURN POLICY?<\/strong><\/h5>

Please refer to our\u00a0LEGAL NOTICES<\/strong><\/a>,\u00a0TERMS OF USE<\/strong><\/a>\u00a0and\u00a0TERMS OF SALE<\/strong><\/a>\u00a0for detailed information.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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HOW DO I RETURN AN ITEM?<\/strong><\/h5>

Contact us at contact@jennybee.fr<\/a><\/strong> with your order number and reason for return. We will provide you with instructions and a return form.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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4. PRODUCTS & AVAILABILITY
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AN ITEM I WANTED IS OUT OF STOCK. WILL IT BE RESTOCKED?<\/strong><\/h5>

Some of our best-sellers are restocked. Follow us on social media to stay updated on restocks and new arrivals.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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ARE YOUR PRODUCTS VEGAN OR CRUELTY-FREE?<\/strong><\/h5>

Our items comply with current regulations. Please refer to the product descriptions for specific details.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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5. PAYMENT & SECURITY<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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WHAT PAYMENT METHODS DO YOU ACCEPT?<\/strong><\/h5>

We accept Visa, MasterCard, American Express, PayPal, and other secure payment methods available at checkout.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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IS MY PAYMENT SECURE?<\/strong><\/h5>

Yes, all transactions are encrypted and processed through secure payment platforms. Your personal information remains fully protected.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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6. COLLECTIONS & COMMUNITY<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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DO YOU OFFER LIMITED EDITIONS OR EXCLUSIVE COLLECTIONS?<\/strong><\/h5>

Yes! Jenny Bee regularly releases capsule collections, limited editions, and exclusive collaborations. These items are often available in very limited quantities, so follow us on social media to avoid missing out.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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WHERE CAN I SHARE MY JENNY BEE LOOKS?<\/strong><\/h5>

We love seeing you wear our creations \u2014 it\u2019s a true honor!\u2028
Tag us on social media (links at the bottom of the page) with #JennybeeParis<\/strong> or mention us for a chance to be featured on our page.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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DO YOU ORGANIZE PRIVATE SALES, PREVIEWS, WEDDINGS OR SPECIAL COLLABORATIONS?<\/strong><\/h5>

Yes, we regularly host private sales and unique collaborations. For more information, contact us at contact@jennybee.fr<\/a><\/strong> or via phone\/WhatsApp at +33 7 82 68 79 52<\/strong>.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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7. My account<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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DO I NEED TO CREATE AN ACCOUNT TO PLACE AN ORDER?<\/strong><\/h5>

No, you can order as a guest. However, creating an account allows you to track your orders, view your purchase history, and manage your personal information more easily.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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I FORGOT MY PASSWORD. WHAT SHOULD I DO?<\/h5>

Click on \u201cForgot Password\u201d on the login page and follow the instructions to reset it.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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8. Customer Service<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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HOW CAN I CONTACT CUSTOMER SERVICE?<\/strong><\/h5>

Email : contact@jennybee.fr<\/a><\/strong>
Phone & WhatsApp : +33 7 82 68 79 52<\/strong>
Opening hours: Tuesday to Saturday, 10:00 am \u2013 8:00 pm (closed on Sundays & Mondays)<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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DO YOU HAVE A PHYSICAL STORE?<\/strong><\/h5>

Yes, we do! Visit us at:
53 avenue Ledru-Rollin, 75012 Paris, France<\/strong>
Opening hours: Tuesday to Saturday, 10:00 am \u2013 8:00 pm (closed on Sundays & Mondays)<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

1. Commandes Comment passer une commande sur www.jennybee.fr ? Il vous suffit de parcourir notre boutique en ligne, de s\u00e9lectionner<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-347","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/jennybee.fr\/en\/wp-json\/wp\/v2\/pages\/347","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jennybee.fr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/jennybee.fr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/jennybee.fr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jennybee.fr\/en\/wp-json\/wp\/v2\/comments?post=347"}],"version-history":[{"count":12,"href":"https:\/\/jennybee.fr\/en\/wp-json\/wp\/v2\/pages\/347\/revisions"}],"predecessor-version":[{"id":14825,"href":"https:\/\/jennybee.fr\/en\/wp-json\/wp\/v2\/pages\/347\/revisions\/14825"}],"wp:attachment":[{"href":"https:\/\/jennybee.fr\/en\/wp-json\/wp\/v2\/media?parent=347"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}